Intermittent 5xx Responses on Media APIs

Incident Report for Dolby.io

Resolved

This incident has been resolved.

Posted Oct 30, 2026 - 02:04 UTC

Monitoring

Our cloud provider has confirmed the recovery, and we are actively monitoring the service.

Posted Oct 30, 2026 - 00:06 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 29, 2026 - 22:53 UTC

Investigating

We have identified the cause of the intermittent 5xx errors affecting the Dolby.io Media APIs as a cloud provider issue. Some requests may still return HTTP 503, including job submit, job status, and other platform API calls. This is not a full outage, and most requests are succeeding. Customers may retry failed requests.

Posted Oct 29, 2026 - 22:39 UTC

This incident affected: Media API (Enhance Service, Analyze Service, Transcode Service, Music Mastering Service).